This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content
Search

Just Host Web Hosting Help

Clear Locally Stored SSL Certificate

Is your email application suddenly prompting you to re-trust your SSL certificate? Or are you seeing an SSL-related error when you try to send/receive mail? Your email application may be having trouble reading or importing the SSL Certificate. This article explains how to delete the SSL certificate from your computer, which will force your email application to reinstall the certificate the next time you get your mail.

Windows

Follow these steps to delete the SSL certificate for your Windows email application:

  1. Close your email application.
  2. Go to the Start Menu and search for Internet Options.
  3. In Internet Options, click Content.
  4. Click Clear SSL State.
  5. Re-open your email application.

Apple

Follow these steps to delete the SSL certificate for your Apple email application:

  1. Close your email application.
  2. Go to your Finder menu.
  3. Click the Go menu and then select Utilities in the submenu.
  4. Scroll down and open KeyChain Access.
  5. In the left pane, click on login.
  6. Right click on the the certificate named *.justhost.com
  7. In the menu select Delete "*.justhost.com"
  8. When prompted provide your password to authorize modifying the keychain.
  9. After a brief wait, you should no longer see the certificate in the certificate list.

When restarting your email program, you may be prompted to re-trust the certificate. Follow the steps in our SSL Trust Error in Email Applications article to permanently "trust" the certificate.

If this hasn't resolved your issue, or if you're looking to resolve an Outlook-specific error, check out this Microsoft Article: Error occurs when you send or receive an email message in Outlook or Outlook Express

Knowledgebase Article 138,489 views bookmark
share
Share or save this via:
tags:


Was this resource helpful?
Helpful Unhelpful


Did this resolve your issue?
Solved Unsolved


Please add any other comments or suggestions about this content:





Recommended Help Content

IMAP Connection Limit
Can I make multiple IMAP connections to the same email address?
Knowledgebase Article 245,184 views tags: connections imap limit

How to Download your SSL Certificate
This article explains how to download a copy of your SSL certificate.
Knowledgebase Article 232,258 views tags: certificate move ssl

How To Activate Free SSL Certificate - Free Wordpress SSL Setup
How do I use the free shared SSL Certificate?
Knowledgebase Article 947,069 views tags: activate certificate install path shared ssl

Related Help Content

SSL Installation of 3rd Party Certificate
I need to have an SSL 3rd Party Certificate installed for my domain.
Knowledgebase Article 487,954 views tags: certificate ssl

Purchasing or Renewing SSL certificates
How to renew an existing SSL certificate--or purchase a new one, within your cPanel
Knowledgebase Article 334,056 views tags: cert certificate layer secure security socket ssl

How to Clear Your Browser Cache
What is Cache? How do I clear my browsers Cache?
Knowledgebase Article 487,986 views tags: cache

Accessing the Mail Folder in the Control Panel
This article will explain where email is stored in your system directory.
Knowledgebase Article 202,654 views tags: backup email folder maildir mbox

What Are SSH Connections - How To Edit In PuTTY, Mac, & Linux
What is SSH and how do I setup secure connections.
Knowledgebase Article 487,060 views tags: bash connect putty shell ssh

How to Upload an SSL Certificate to SiteLock
This article will explain the process for uploading an SSL Certificate to SiteLock's dasboard. The steps for accessing the SSL Manager may vary depending on which user interface your account uses.
Knowledgebase Article 91,882 views tags: bundle ca certificates security sitelock ssl

Clearing the Mail Queue on VPS and Dedicated Servers
This article will explain how to clear the outbound mail queue on a dedicated or VPS server.
Knowledgebase Article 148,831 views tags: dedi dedicated mail queue vps

MySQL Connection Strings
This article will describe connections strings, what they are used for, and give examples.
Knowledgebase Article 277,160 views tags: connection databases mysql

*Promotional pricing is for the first term only and regular rates apply upon renewal. 30-Day Money-Back Guarantee does not extend to domain names.

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.