This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

DNS Entry Already Exists - Error Message in WHM

When trying to add a new domain in WHM, you may get an error like this.

Account Creation Status: failed
Sorry, a DNS entry for already exists, please delete it first
(from all servers in the dns cluster)

This means that a DNS Zone File already exists for this domain. To fix this do the following:

  1. Click Delete a DNS Zone (in the WHM left-hand menu)
  2. Remove the domain name you are trying to add.
  3. Reattempt the account creation.
Warning! Make sure you are deleting the correct DNS Zone and it does not contain settings you need. There is no way to undo the deletion nor restore the deleted DNS records. After you delete the DNS Zone, you will have to recreate any custom settings in the new DNS Zone.

If you would like assistance, feel free to contact us by phone at 888-755-7585 or live chat.

Knowledgebase Article 82,352 views bookmark tags: dns

Was this resource helpful?

Did this resolve your issue?

Please add any other comments or suggestions about this content:

Recommended Help Content

Definition of an MX Entry
Knowledgebase Article 322,447 views tags: dns entry mx zone

Creating a resold account causes the error "Sorry, a group for that username already exists."
Knowledgebase Article 73,591 views tags: error group reseller username whm

Look for the error message that most closely matches the one you received.
Knowledgebase Article 149,519 views tags: email error

Related Help Content

Explains how to edit the DNS Zone Timplate.
Knowledgebase Article 75,035 views tags: dns domains

How to Modify Your DNS Records
Knowledgebase Article 1,332,207 views tags: a aaaa access cname dns editor management mx nameserver ns ptr server spf txt update zone

What are the commonly used DNS entries?
Knowledgebase Article 758,277 views tags: a aaaa cname dns record srv txt zone

Any time DNS is updated, it can take up to 48 hours for those changes to take effect. This period of time is called propagation, and it applies to any and all DNS updates. This article will explain what propagation is and why it's important.
Knowledgebase Article 92,164 views tags: a cache cname dns domains mx propagation txt

How do I flush my DNS cache?
Knowledgebase Article 233,279 views tags: dns dnsflush flush ipconfig network

Do you support wildcard subdomains or wildcard DNS entries?
Knowledgebase Article 247,278 views tags: dns domain subdomain wildcard zone

Website shows a server 500 error, what can I do to fix it?
Knowledgebase Article 642,763 views tags: error

I would like to change my MX Record so I can use a mail server with another provider.
Knowledgebase Article 584,988 views tags: dns email exchanger local mail mx remote routing

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.